1.1 Cancellation

• Cancellation requests will only be considered if made within 7 days of placing the order.
• Cancellation may not be accepted if the order has already been communicated to the seller/merchant and the shipping process has begun.
• If the product is already out for delivery, you may reject the product at the doorstep.
• Cancellation is not accepted for perishable items such as flowers, eatables, or similar goods.
• However, refund or replacement may be provided if the delivered perishable product is proven to be of poor quality.

1.2 Damaged or Defective Products

• In case of damaged or defective items, you must report the issue to customer service within 7 days of delivery.
• The seller/merchant will verify the claim before approving refund or replacement.
• If the product received does not match the description on the Platform, please notify customer support within 7 days of receipt.
• For products covered under manufacturer warranty, please contact the manufacturer directly.

1.3 Refund Processing

If a refund is approved, it will be processed within 7 working days to the original payment method.

2. Return Policy

We offer returns or exchanges within 7 days from the date of purchase. If 7 days have passed since your purchase, you will not be eligible for return, exchange, or refund.

2.1 Eligibility for Return / Exchange

• The item must be unused and in the same condition as received.
• The item must be returned in its original packaging.
• Items purchased on sale may not be eligible for return or exchange.
• Only defective or damaged items may be replaced, subject to verification.

2.2 Non-Returnable Categories

Certain categories of products may be exempt from returns or refunds. Such products will be clearly identified at the time of purchase.

2.3 Return Approval Process

• Once your returned product is received and inspected, you will be notified via email.
• If approved after quality inspection, your return or exchange request will be processed as per our policy.

3. Important Note

IndiaBusinessTree reserves the right to refuse any cancellation, return, or refund request that does not comply with this policy.